1. Collection of Personal Data

1.1 Personal Data

In this section, we will explain how we handle personal data that you provide when using our website. Personal data refers to any information that can directly or indirectly identify you, such as your name, address, email, and online activities. We will clarify how we process this data to comply with legal requirements, particularly the General Data Protection Regulation (GDPR).

1.2 Data Controller

Under the GDPR, the entity responsible for managing and processing data is [Luminix Robotics Limited], located at D1039, 10th Floor, SEG Storage and Transportation Building, No. 12 Taohua Road, Fubao Community, Fubao Street, Futian District, Shenzhen, China. You can contact us via email at: info@luminixsky.com.

2. Processing of Personal Data When You Visit Our Website

If you simply visit our website without logging in or providing any additional information, we will automatically process some basic data generated during your browsing. These data are necessary to ensure the proper functioning and security of the website. This data processing is lawful under Article 6(1)(f) of the GDPR:

• (A) Your IP address

• (B) The time and date of the request

• (C) The pages you visit

• (D) The amount of data transferred

• (E) Information about your browser

3. Other Website Features and Services

3.1 Overview of Services

In addition to browsing our website, we offer additional services that you may choose to use (such as registering an account, making a purchase, etc.). These services help increase sales, provide payment options, and analyze or promote our products. More details about these services are provided in Sections 4 and 5. To use these services, you generally need to provide personal data.

3.2 Use of External Service Providers

In some cases, we will use external companies to process your data (such as payment service providers, logistics companies, etc.). These companies are carefully selected and will act according to our instructions.

3.3 Third-Party Involvement

At times, we may transfer your data to third parties not listed in this privacy policy. For example, during certain collaborative activities, our partners may collect your data. This will be explained in the service process or described in the relevant service information.

3.4 Third Parties Outside the European Economic Area (EEA)

If we cooperate with service providers or partners outside the European Economic Area, you will be notified in the service description about the possible effects and impacts.

4. Processing of Personal Data When You Contact Us or Register an Account

If you contact us via email or an online form, the information you provide (such as your email address, name, etc.) will be stored to respond to your inquiries. If you register an account with us, we will collect the data you voluntarily provide, which may include the following:

• (A) Your first and last name, or your username

• (B) Login details: email address and password

• (C) Your contact details, such as your address and phone number

• (D) Any other personal information you may provide

5. Processing of Personal Data When You Make a Purchase on Our Website

5.1 Purchase Information

When you make a purchase on our website, we will collect relevant shopping data. This may include:

• (A) Product name, price, model, etc.

• (B) Order number

• (C) Shipping and billing addresses

• (D) Shipping and payment status (e.g., “Completed” or “Shipped”)

• (E) Other information related to your order

5.2 Payment Information

We offer various payment options, and the payment information you provide will be used to complete the transaction. We may also receive information from external payment service providers to help process payments and conduct credit checks. We will only provide payment service providers with the necessary information required to execute the payment.

6. Cookies

6.1 Basic Information about Cookies

We use cookies, tags, and similar technologies to collect some basic information when you use our website. This information typically does not identify you personally but helps improve the functionality and performance of the site. For certain technologies, we will seek your consent before use. You can change or withdraw your consent at any time by clicking the “Manage Cookies” link at the bottom of the website.

6.2 Types of Cookies

Cookies are small files transferred to your device by your browser, helping us identify your browser and remember some information.

• We use both first-party and third-party cookies to ensure the proper functioning of our services, provide a secure browsing experience, and help us analyze traffic and optimize services.

• The types of cookies we use include: necessary cookies, functional cookies, performance analytics cookies, and advertising targeting cookies.

6.3 Your Options

You can manage cookies through your browser settings. If you disable all cookies, some functions of the website may not work as expected.

6.4 Web Pixels

We may use web pixels to help us analyze how our website is used, understand how users interact with it, and improve marketing effectiveness.

6.5 Analytics Tools

We use analytics tools like Google Analytics to monitor and report website traffic, which helps us improve our services. For more information, please refer to Google’s privacy policy: https://policies.google.com/privacy?hl=en

6.6 Behavioral Remarketing

We use remarketing services to show you ads on other websites after you’ve visited our site. We group visitors based on actions taken on our site, like how long they stay. This helps us better understand your preferences and show you ads that are tailored to you, even if you’re on a different website in the Google advertising network.

We use the following services for remarketing:

• Google Ads Remarketing: This service is provided by Google. You can opt-out by visiting the Google Ads Settings page: https://www.google.com/settings/ads. If Google collects personal data, the data controller is Google Ireland Ltd., located at Gordon House, Barrow Street, Dublin 4, Ireland.

• Bing Ads: This service is run by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. You can check Microsoft’s privacy policy here: https://privacy.microsoft.com/en-US/. When you access our site through Bing Ads, a cookie is placed on your computer, and a tracking tag is used to gather data on how you use the site. Microsoft may also track you across devices. The data is sent to Microsoft’s servers in the U.S. You can consent to this via the cookie banner.

• Facebook Ads: Using Facebook Business Tools, we may show you ads tailored to your interests on Facebook. You can adjust your ad preferences through Facebook’s Ad Preferences page. We do not share your personal info with Facebook. However, we may upload a list of email addresses (encrypted), which Facebook uses to create a “lookalike” audience, matching users with similar traits to you. We cannot identify individuals in this group unless they click our ad.

6.7 Other Tracking Technologies

We may also use other tools to track “clickstream” data, such as your device type, IP address, browser details, and time spent on our site. We may assign unique identifiers to your device or credentials to help us understand how you use our site.

Pages on our site might use JavaScript, entity tags, or HTML5 local storage for things like speeding up page loads or storing data in your browser for later access.

6.8 Do Not Track

Some web browsers allow you to send a “Do Not Track” (DNT) signal. Since there is no standard for DNT signals, our site currently does not respond to them.

6.9 Location Information

You can turn off location tracking on your device. This can be done by either turning off location services in your device settings or denying certain apps or websites access to your location information.

7. Sharing Your Data with Third Parties

7.1 Sharing Data Only When Allowed by Law

We will only share your data if German or European law allows it. We cooperate closely with service providers, such as customer service centers (e.g., hotline providers), technical providers (e.g., data center operators), or logistics companies (e.g., postal companies like [please enter the name of a logistics company you cooperate with]). These providers can only use your data on our behalf and under specific conditions. If you make a purchase through a partner, we will share necessary details like your name and delivery address with them to ship the product you ordered.

7.2 Group Companies [This section can be removed if the business is not part of a group]

Many of our systems and technologies are shared within the [please enter the group name] group. So, companies within the group that need your data to fulfill our contracts or legal obligations, or to perform their roles in the group, will have access.

7.3 Technical Service Providers

We work with technical service providers to offer our services. Examples of these are [SHOPLINE and any other relevant technical providers]. If these providers need to process your data outside the EU, it might be transferred to countries with lower data protection standards. In such cases, we will ensure these providers meet EU standards for data protection.

7.4 Payment Service Providers and Credit Agencies

We offer several payment options, such as advance payments, credit card payments, PayPal, and payments on invoice. For these services, your payment data may be shared with our payment providers. You can find out more about how they handle personal data in their privacy policies:

(A) [Please fill in the partner payment service provider and attach a link to its privacy policy]

We also use a credit reporting agency, which is [Please fill in the name of the agency]. You can read its privacy policy here: [Link to the privacy policy].

7.5 Shipping Companies

(A) We use external shipping companies (e.g., [DHL FedEx]) to deliver your orders. These companies will need the following details to complete the delivery:

(B) Your name

(C) Your delivery address

(D) Your postal code (if you want the order delivered to a DHL packing station)

(E) Your email address (if the shipping company needs to email you the delivery date)

7.6 Authorities and Other Third Parties

If required by law or a court decision, or for legal proceedings, we may share your data with authorities or other third parties.

8. How Long Do We Keep Your Data and When Do We Delete It?

We will keep your personal data only as long as needed to fulfill the purposes described in this Privacy Notice, especially to meet our contractual and legal obligations. We may also keep your data for other legal reasons, such as to defend ourselves against legal claims.

If you decide to close your account, we will delete all the data we have about you. If we can’t completely delete your data because of legal reasons, we will block the data from being processed further. When data is blocked, we take steps to make sure only a few employees can access it, and only when absolutely necessary (e.g., in case of a tax audit). Data will be blocked in cases like:

(A) Your order and payment information may be legally required to be stored for up to ten years under the Commercial Code (HGB) and Tax Code (AO) for audits. We can only delete this data once the legal retention period has passed.

(B) If your data isn’t legally required to be kept, we may still temporarily block it, based on the law. This can happen if we need the data for further contractual processes or legal defense, such as for complaints. The length of the block depends on legal time limits, and once these expire, the data will be permanently deleted.

In cases allowed by law, we may not delete data if it’s anonymized or pseudonymized, especially if deleting it would interfere with scientific research or statistical purposes.

9. How Do We Protect Your Data?

We use both technical and organizational measures to protect our systems. For your order and customer login, your personal data is securely transmitted using SSL encryption (Secure Socket Layer).

10. Your Rights – What You Can Ask From Us

10.1 What You’re Allowed to Do

As someone whose personal data we handle, you have several rights:

(A) You can ask what personal data we have about you.
(B) You can ask us to correct wrong information or delete your data.
(C) You can ask us to stop using your data temporarily.
(D) You can say no to us using your data in certain ways.
(E) You can ask us to send your data to you or someone else.
(F) If you gave us permission to use your data, you can take it back anytime.

10.2 When You Ask for Info

To keep your data safe, if you request information from us, please include proof of who you are.

10.3 Taking Back Your Consent

If you gave us permission to use your data, you can cancel that permission anytime. This only affects what we do from the moment you tell us — it doesn’t affect what we did before that.

10.4 If You Don’t Agree with How We Use Your Data

(A) If we’re using your data based on what we think is a fair balance of interests (and not because of a contract), you can tell us to stop. Please let us know why you disagree, and we’ll look into it. We may stop, change what we’re doing, or explain why we believe it’s still necessary.

(B) You can always say no to us using your data for advertising or analytics. The best way to do this is to contact us using the details above.

If you’re not happy with how we’re handling your data, you can also complain to a data protection authority. It’s usually based on where we’re located, but you can also contact an authority in any EU country where you live. They’ll forward your complaint to the right place.

11. Updates to This Privacy Policy

If we improve our website or if laws change, we might update this privacy notice. That’s why it’s a good idea to check it every now and then.

12. Who to Contact About Data Protection

If you have questions or concerns about your data, you can email our Data Protection Officer at [info@luminixsky.com] or write to:
Luminix Robotics Limited, D1039, 10th Floor, SEG Storage and Transportation Building, No. 12 Taohua Road, Fubao Community, Fubao Street, Futian District, Shenzhen, China, info@luminixsky.com (Please include the note “Data Protection Officer”).